Frequently Asked qUESTIONS

Town of Franklin, North Carolina

How do I get power?
Call Duke Energy toll free at 1-800-777-9898. In addtion to Duke Energy billing options you may also pay your bill at Texaco N&N Express located at 1256 E. Main street Franklin NC 28734. Learn more at

How do I get water & sewer?
You should contact the Town and request to have your water connected. If you live in town there will be a charge of $50 if outside of town a $75 charge.
Wells and septic sytems are permitted in the Town of Franklin. To learn more about city water & sewer visit here or call Town Hall 828-524-2516.

Who do I call after hours if I have a water or sewer emergency?
Call dispatch at 828-524-2020.

How do I get phone service?
Landline phone service in Franklin is provided by Frontier Communications. You may also call 1-800-921-8101. In addition to Frontier billing services you can also pay your phone will at Books Unlimited in Downtown Franklin located at 60 E. Main Street Franklin NC 28734, phone number 829-369-7947.

Who provides cell phone coverage in the Franklin area?
Verizon Wireless, AT&T, US Cellular and T-Mobile.

Who offers internet service for the Franklin area?
Frontier, Morris Broadband, Dnet DSL, Balsam West Fiber, Dish Net and HughesNet.

What about TV service?
Town of Franklin does not operate a local cable/TV service. There are several options to choose from. Cable TV is offered by Morris Broadband. Satellite TV services by Dish and DirecTV are also available.

How do I get garbage pick-up?
The Town of Franklin does not offer residential or commercial garbage pick-up. However, this service may be obtained from J&B disposal. They are located at 207 Highlands Road. The number to call is 828-369-2727. You may also utilize the Macon County Landfill or one of their convenience center locations. To find the closest to you call 828-349-2000.

What festival and events does the Town of Franklin Offer?
July 4th, Pumpkin Fest, Veterans Day Parade and Winter Wonderland

How do I know if I live on a Town or NCDOT maintained Street?
Please click here for a complete list of Town maintained streets.

What are the business hours for Town Hall?
Monday through Friday 8:00 a.m. until 5:00 p.m.

Do I need a permit to burn brush?
Not in Town. Required in the County. Visit

Does the Town of Franklin provide snow removal?
Yes, the Town provide snow removal on Town maintained streets.