COVID-19 Novel Coronavirus Notices & Information from the Town of Franklin NC
North Carolina Pauses in Safer At Home Phase 2, Adds Statewide Requirement for Face Coverings
As trends move in the wrong direction, state will not yet move into Phase 3
Due to the vast amount of information available to our citizens, the Town of Franklin has expanded our website to include separate sections for the State of North Carolina, Macon County NC, and Resources.
July 01, 2020 Update - 130 Active Cases of COVID-19 in Macon County, 155 Recovered, 1 Death | 286 Total Cases » READ MORE
June 26, 2020 - North Carolina Pauses in "Safer At Home" Phase 2, Adds Statewide Requirement for Face Coverings
As trends move in the wrong direction, state will not yet move into Phase 3 - Effective 5:00pm June 26, 2020
Older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19; however, anyone of any age can become infected with this illness. Therefore, we ask that community members strictly follow the governor’s orders and continue to practice social distancing, as well as safe hygiene measures such as hand washing and frequently cleaning touched objects and surfaces. The public can monitor the different phases of re-opening and learn more about the restrictions by clicking here.
It is important to make sure the information you are getting about COVID-19 is coming directly from reliable sources. For more information, please visit the CDC’s website and NCDHHS’ website, which also includes future positive COVID-19 test results in North Carolina.
MCPH regularly updates our Facebook page with accurate and current information regarding COVID-19; we encourage the public to check our Facebook page by clicking here for up-to-date information.
Symptoms for COVID-19 are fever, cough, other lower respiratory illness (shortness of breath). If you believe that you may have COVID-19, please call the Health Department at 828-349-2517. The call center is open Monday through Friday from 8:00am – 5:00pm, until further notice.
TOWN OF FRANKLIN NC REOPENINGS, CLOSURES & CANCELLATIONS
- Memorial Park is open. Everyone visiting the park should practice social distancing and adhered to Phase 2 of Governor Coopers re-opening guidelines.
However, the park and building will not be available to rent until July 17th or when North Carolina's Reopening Phase 2 is eased or lifted.
- The Gazebo will remain closed until renovations are completed. A new roof on the Gazebo is scheduled in the upcoming weeks.
- Town Hall lobby remains closed due to COVID-19. Customers are encouraged to mail in payments and utilize the drop box at Town Hall.
- Pickin on the Square - Postponed until further notice.
- Bars are closed.
- The Franklin ABC Store will be limiting operational hours. The store will close at 6:00 p.m. each day.
Do you have questions about COVID-19 or suspect you may have symptoms? Please call Macon County’s Community Resource Center at 828-349-0211 for information on the following:
- Questions about possible COVID-19 symptoms (fever, coughing, and difficulty breathing)
- Questions about state or local regulations
- Questions about unmet needs
The call center is open Monday through Friday from 8 am to 5 pm.
Notice is hereby given that the Town of Franklin will suspend reconnection fees, late penalties and interest on Town of Franklin utility accounts for at least the next sixty (60) days. This is effective as of March 10, 2020, and is now extended pursuant to North Carolina Executive Order 124 and any extensions thereof.
We know that many of our customers are struggling during these difficult and uncertain times and we are committed to providing clean, safe drinking water so that you and your family can remain healthy. To make sure you are not surprised by a large past due balance later, we will continue to notify you when your account is past due. Our staff is available to work with you to set up a payment arrangement or assist with scheduling automatic payments.
Hard copies of North Carolina Executive Order 124 are available for pick up at Town Hall located at 95 East Main Street, Franklin, NC 28734. You may also download NCEO 124 here. For questions or assistance please call 828-524-2516.
CUSTOMER INQUIRIES & MAKING PAYMENTS
Attention all customer’s due to COVID-19, if you have a general question or inquiry please knock on the window at the Franklin Town Hall reception area during business hours and someone will be able to assist you.
If come to Franklin Town Hall to make a utility or tax payment, it is preferred you utilize the drop box for payment located out front. If you need a receipt, please put that request in envelope and we can mail, fax, or email that to you. If you have a question regarding a utility or tax payment please call 828-524-2516.
INFORMATION FROM THE FRANKLIN POLICE DEPARTMENT
During the COVID-19 pandemic the world is currently facing, the Franklin Police Department will continually evaluate and update its day-to-day operations as needed. Changes in operation and response protocols will be implemented to protect sworn and non-sworn personnel and the public as we continue to serve the community. » READ THE LATEST UPDATES
For assistance or questions regarding these notices, please call the Town of Franklin at 828-524-2516.
Balsam West Establishes Free WI-FI Hotspot in Franklin
Balsam West has established a drive-in Wi-Fi hotspot that is free and open to the public at the Franklin Plaza parking lot in Franklin. The SSID is Balsamwest and the login is balsamwest . » More information at Balsam West