COVID-19 Novel Coronavirus

Town of Franklin, NC Information For Citizens & Visitors
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State of North CarolinaCoronavirus Information

N.C. cases are surging due to the Delta variant. Safe, effective vaccines are available for ages 12 and up. Protect yourself now against severe disease, hospitalization and death.

July 29 - Governor Cooper issues new Executive order

» Read Executive Order 224

» Read FAQs


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Macon County NCCoronavirus Information

Call Macon County Public Health at 828-349-2081 to schedule your vaccination.

October 27 - COVID-19 Case Count Update:

86 - Active Cases
5,208 - Recovered
67 - Deaths
5,361 Total Cases

Total Vaccines Given (1st dose) - 13,105

Macon's status at RED or HIGH Community Impact in COVID-19
» CDC Transmission Map


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CoronavirusResources & Information

Sadly Covid-19 numbers are on the rise. Please see below guidance from Town Management. Let’s all do our part to keep each other safe!

Starting Monday August 16, 2021 all visitors to town owned buildings will be required to wear a mask to enter the buildings.

» NC COVID-19 Web Portal

» NCDHHS (North Carolina Department of Health & Human Services) Coronavirus Information

» CDC (Centers for Disease Control) Coronavirus Information

Town of Franklin, NC COVID-19 Novel Coronavirus Public Notices, Information & Resources

October 25, 2021 - Macon County Reports Additional Deaths Related to COVID-19

Macon County Public Health received notification that one (1) Macon County resident, over the age of 65, who was diagnosed with COVID-19 has passed away. To protect the privacy of the family, no additional information will be released about this individual. This death brings Macon County to sixty-seven (67) deaths related to COVID-19.

Older adults and people of any age who have serious underlying medical conditions may be at higher risk for severe illness from COVID-19; however, anyone of any age can become infected with this illness. Therefore, we ask that community members strictly follow the governor’s recommendations and continue to practice social distancing, as well as safe hygiene measures such as hand washing and frequently cleaning touched objects and surfaces. Everyone who is eligible is encouraged to receive the COVID-19 vaccine, a safe and effective prevention tool.

If you believe that you may have COVID-19, please call the Health Department at 828-349-2081 to schedule an appointment for a test. To register and schedule an appointment to receive a COVID-19 vaccine, please call 828-349-2081.

October 25, 2021 - Macon County Schools Face Covering Update

This evening, the Macon County Board of Education held their October Board Meeting. On a motion made by Tommy Cabe and seconded by Melissa Evans, the Board unanimously approved to allow students and staff to have the option of wearing a face covering. This is a change in our current policy of requiring face coverings. This policy change begins tomorrow morning, October 26, 2021. As required, the Board of Education will revisit the face covering policy each month.

This policy change does not apply to school buses. Face coverings remain a federal mandate while on all public transportation, including school buses.

August 13, 2021 - Town owned buildings to begin requiring Face Masks on Monday, August 16

Sadly Covid-19 numbers are on the rise. Please see below guidance from Town Management. Let’s all do our part to keep each other safe!

Starting Monday August 16, 2021 all visitors to town owned buildings will be required to wear a mask to enter the buildings.


MCPH Call Center Update - June 14, 2021

Macon County to Close Vaccine Call Center, Calls to Go to Health Department

On June 18th, Macon County will be closing the COVID Call Center. The Macon County COVID Call Center opened January 16th to handle the high volume of calls in response to the launch of public vaccination efforts for COVID-19.

With the closing of the call center, members of the public who wish to receive the COVID-19 vaccine or need tested for COVID-19 are encouraged to call the Macon County Health Department directly at 828-349-2081, where they can then schedule an appointment for either testing or vaccination.

Kathy McGaha, Macon County Health Director, said of the closing, “We are so thankful for the xommunity members who stepped up to help our community and make the vaccine call center possible. This is not the end of our push to have Macon County residents vaccinated against this deadly virus, but we are beginning to incorporate our COVID-19 response with the important work we do every day.”

With generous support from Drake Enterprises, Macon County was able to launch a dedicated call center that could handle the demand for lifesaving vaccines. The call center was also able to hire temporary positions to staff the call center with funds made available by the Macon County Board of Commissioners, in addition to realignment of existing Macon County employees, and Macon County citizens who volunteered their time to help their community.

Integral to the opening of the vaccine call center was County Manager, Derek Roland. Mr. Roland was able to mobilize various county agencies, to assure the success of the call center. “The success we had at the call center would not have been possible without Mr. Phil Drake and his willingness to donate his facility, staff and equipment. In addition, the hard work and dedication of Sheriff Robert Holland, Tammy Keezer and all those employees and volunteers at the call center, whether it be disseminating information or registering individuals for vaccines, directly resulted in Macon County having one of the highest per capita vaccination rates in the state. As a Macon County citizen, I will never be able to thank these individuals enough for the excellent job they have done. As Macon County Manager, it is an honor to work alongside these individuals each and every day.”

The last day the Vaccine Call Center will be active will be Friday, June 18th, 2021 at 4:00pm. Those who wish to schedule an appointment after that time are asked to call Macon County Public Health at 828-349-2081. The Health Department is open Monday through Friday from 8:00am to 5:00pm.

Macon Transit Offers Free Transportation for Vaccinations

Need a ride to your COVID-19 vaccine appointment? Macon County Transit (MCT) is offering FREE rides to get your vaccine. Call today to schedule your ride 349-2222.

Do you have questions about COVID-19 or suspect you may have symptoms? Please call Macon County’s Community Resource Center at 828-349-0211 for information on the following:

- Questions about possible COVID-19 symptoms (fever, coughing, and difficulty breathing)
- Questions about state or local regulations
- Questions about unmet needs

Hours are Monday through Friday 8:30 am to 12:00 pm and 1:00 pm to 4:00 pm. If you are unable to call during these hours, please leave a message and it will be returned during normal operating hours.

Symptoms for COVID-19 are fever, cough, other lower respiratory illness (shortness of breath). If you believe that you may have COVID-19, please call the Health Department at 828-349-2517. The call center is open Monday through Friday from 8:00am – 5:00pm, until further notice.

Macon County Public Health recommends that business owners consult the Centers for Disease Control and Prevention (CDC) guidance on what employers and employees should do if they have been exposed to COVID-19. Macon County leadership is committed to remaining transparent with the public and encourages businesses to be open with the public as well. For more guidance about employee exposure, visit the CDC by clicking here.


COVID-19 Safety Franklin NC


June 08 - Macon Countys Report Additional COVID-19 Death

Macon County Public Health received notification that a Macon County resident diagnosed with COVID-19 has passed away. To protect the family´s privacy, no further information will be released about this individual. This death brings Macon County to forty-one (41) deaths related to COVID-19.

“This family is in our thoughts and prayers as they mourn the loss of their loved one,” said Health Director, Kathy McGaha. McGaha continued, “Macon County residents can help protect themselves and our community by receiving the COVID-19 vaccine. Macon County’s has appointments available for the lifesaving vaccine for all who are age 18 and over, as well as those those between 12 and 17 for future clinics. The more individuals who get this vaccine, the more likely that we will stop seeing COVID-19 deaths.”


Utility Accounts Public Notice

Notice is hereby given that the Town of Franklin will suspend reconnection fees, late penalties and interest on Town of Franklin utility accounts for at least the next sixty (60) days. This is effective as of March 10, 2020, and is now extended pursuant to North Carolina Executive Order 124 and any extensions thereof.

We know that many of our customers are struggling during these difficult and uncertain times and we are committed to providing clean, safe drinking water so that you and your family can remain healthy. To make sure you are not surprised by a large past due balance later, we will continue to notify you when your account is past due. Our staff is available to work with you to set up a payment arrangement or assist with scheduling automatic payments.

Hard copies of North Carolina Executive Order 124 are available for pick up at Town Hall located at 95 East Main Street, Franklin, NC 28734. You may also download NCEO 124 here. For questions or assistance please call 828-524-2516.


Attention all customer’s due to the growing concern for COVID-19 novel coronavirus, if you have a general question or inquiry please knock on the window at the Franklin Town Hall reception area during business hours and someone will be able to assist you.

If come to Franklin Town Hall to make a utility or tax payment please utilize the drop box payment located out front. If you need a receipt, please put that request in envelope and we can mail, fax, or email that to you. If you have a question regarding a utility or tax payment please call 828-524-2516.

For assistance or questions regarding these notices, please call the Town of Franklin at 828-524-2516.


During the COVID-19 pandemic the world is currently facing, the Franklin Police Department will continually evaluate and update its day-to-day operations as needed. Changes in operation and response protocols will be implemented to protect sworn and non-sworn personnel and the public as we continue to serve the community. » READ THE LATEST UPDATES

    Balsam West Establishes Free WI-FI Hotspot in Franklin

    Balsam West has established a drive-in Wi-Fi hotspot that is free and open to the public at the Franklin Plaza parking lot in Franklin. The SSID is Balsamwest and the login is balsamwest . » More information at Balsam West

March 26 , 2020 - UPDATE - Emergency Proclamation 2020-2


Overview (please read complete text of download above for complete information):

During the State of Emergency previously declared within the corporate jurisdiction of the Town of Franklin, all lodging facilities including hotels, motels, resorts, inns, guest houses, bed and breakfasts, campgrounds, RV parks, vacation cabins, home rentals, and any and all short term rentals or leases within the said jurisdiction are ordered to be closed to the public at 5:00 p.m. on Friday, March 27th, 2020. For purposes of this proclamation, the term 'short-term' shall mean for a term of less than twenty-eight (28) days in duration.

Existing non-short-term rentals or leases that are continuously occupied are excluded from the operation of this declaration. The following persons and activities are further exempted:
a. Employees and independent contractors of the Town, County of Macon, any provider of medical care, or government or public utility.
b. Military, National Guard, or law enforcement personnel deployed and/or assigned to assist local agencies during the Local State of Emergency.
c. Town residents who occupy a lodging facility due to circumstances that have rendered the person's usual place of residence uninhabitable.
d. Anyone ordered quarantined within a lodging facility by an appropriate public health official.
e. Homeless persons occupying a lodging facility prior to the effective date and time of this proclamation; use of lodging facilities needed to house the homeless of the Town of Franklin in an emergency related to the COVID-19 response.
f. Use of a lodging facility if used as an emergency facility to assist with the COVlD-l9 response


Mass gatherings of persons in groups of more than 10 people are prohibited.. A mass gathering is defined as any event or convening that brings together more than 10 people in a single room or single space at the same time, such as an auditorium, stadium, area, large conference room, meeting hall, theater, or any other confined indoor or outdoor space. This includes parades, fairs, and festivals.

Childcare facilities are permitted to remain open pursuant to guidance from the NC Division of Child Development and Early Education.

Executive Orders issued and amended by the Governor of North Carolina including orders prohibiting or restricting the operation of business establishments, the congregation of people as well as the movement of people in public places, including but not limited to Executive orders number 116, 117, 118,119 and 120, will be enforced by local law enforcement officers or other agencies as appropriate.

All persons are urged to maintain social distancing (approximately six (6) feet away from other people) whenever possible and to continue to wash hands, and practice proper respiratory etiquette (including coughing into elbow).

lt is recommended lhat all persons whose point of departure originates from outside the area of , "community spread," currently including the states of New York, New Jersey, Washington, and Florida, and which shall also include other states which are subsequently designated areas of "community spread," and entering into the Town of Franklin for the Sole purpose of relocating temporarily into an area of less substantial spread, shall be subject to Quarantine and/or lsolation Orders by the Macon County Health Director in accordance with applicable state law and are hereby specificaily requested to quarantine or isolate themselves, as appropriate, for a period of fourteen (14) days to limit exposure to our residents and prevent a hardship for local infrastructure, including the healthcare industry.

March 17, 2020 - Town of Franklin Declares State of Emergency