Franklin, NC Water & Sewer Department
Kyle Poquette - Water Treatment Plant Supervisor/ORCJason Hopkins - Sewer Plant ORC
Water PlantKyle Pocquette, ORC
Kyle Pocquette is the Operator in Responsible Charge of the Water treatment facility for the Town of Franklin.
Sewer PlantJason Hopkins, ORC
Jason Hopkins is the Operator in Responsible Charge and the Pretreatment Coordinator of the wastewater treatment facility for the Town of Franklin.
DownloadsAdditional Information
WASTEWATER TREATMENT
» 2023-2024 Annual Collections System Report (PDF)
» 2023-2024 Annual Wastewater Treatment Report (PDF)
» Sewer Use (PDF)
» Fats, Oils and Grease (PDF)
WATER
» 2023 Water Shortage Response Plan (PDF)
» 2023 Annual Drinking Water Quality Report (PDF)
» Backflow Installation Application including FAQs (PDF)
» Standard Specifications for Backflows (PDF)
» Cross-Connection Control Ordinance (PDF)
HOW TO GET WATER or SEWER SERVICE
If you need water / sewer for a residential or commercialproperty, contact Franklin Town Hall at 828-524-2516. You may also stop by Town Hall, located at 95 East Main Street, Monday through Friday 8:00 am to 5:00 pm. A reminder that Town Hall is closed major holidays.
NOTICE OF WATER VIOLATION
FRANKLIN, TOWN OF HAS NOT MET MONITORING REQUIREMENTS
We are required to monitor your drinking water for specific contaminants on a regular basis. Results of regular monitoring are an indicator of whether or not our drtnking water meets health standards. During the compliance period specified in the download below, we (did not monitor or test or did not complete all monitoring or testing for the contaminants listd and therefore cannot be sure of the quality of your drinking water during that time.
No action on your part is needed at this time.
» Download Full PDF Document
Town of Franklin, NC Water Plant Information
The Town of Franklin Water Plant draws water out of Cartoogechaye Creek. The plant chemically treats, disinfects, and filters the water to make it safe and potable for the residents and guests Town of Franklin.
437 Industrial Park Drive
Franklin, NC 28734
Email: tofwtp@franklinnc.com
Town of Franklin, NC Water & Sewer Fee Schedules
Water Services:
All tap fees must be paid prior to service. The meter will be set at the property line. The customer will be billed monthly. *No meter or accessories included with 2 inch taps or larger. In the event it becomes necessary for the Town of Franklin to cut the road to install a tap, an additional charge will be billed.
Sewer Services:
All tap fees must be paid prior to service. A stub-out will be done at the Town's sewer main. The customer will be billed monthly. In the event it becomes necessary for the Town of Franklin to cut the road to install a tap, an additional charge will be billed.
Availability Fees:
Availability fees must be paid prior to service. An availability fee will be charged to applicants for new connections based on the size of the water meter installed. An availability fee is charged for both water and sewer taps.
Miscellaneous Utiltity Charges:
A deposit is charged to non property owners.
Water & Sewer Fee Schedule 2023-2024
DESCRIPTION | FEE |
---|---|
WATER & SEWER ACCOUNT FEES | |
Deposit for Renters | $100.00 |
Reconnect Fee Inside | $50.00 |
Reconnect Fee Outside | $75.00 |
Penalties | 1.5% |
ENGINEER REVIEW FEES | |
Line Extensions (Staff Review) | $300.00 |
Line Extensions (Engineering Firm) | COST |
BACKFLOW CROSS-CONNECTION | |
Violation of Ordinance | $1,000.00 Per Violation / Per Day |
Falsifying Records / Reports for Testing | $1,000.00 Per Violation |
METERS & HYDRANTS | |
Turn On/Off Meter During Business Hours (Customer Request - Non-Emergency) |
$40.00 |
Turn On/Off Meter After Business Hours (Customer Request) |
$100.00 |
Meter Replacement (Customer Request) | Cost Plus 10% |
Meter Relocation Fee | Cost Plus 10% |
Fire Hydrant Installation | Cost Plus 10% |
Illegal Use Fire Hydrant/Tampering Fee | $500.00 + Damages |
Chemical Analysis of Water (Customer Request) | Cost Plus 10% |
BULK WATER | |
2 Inch Hydrant Meter Base Charge (18,000 Gallons) |
$443.40 |
3/4 Inch Hydrant Meter Base Charge (1,000 Gallons) |
$52.40 |
Volume Charge Per 1,000 Gallons | $8.10 |
WASTEWATER SERVICES | |
Septic Truck Dumping Fee (per gallon) | $0.10 |
Late Payment Fee for Septic Truck Dumping Fee | 1.5% of Balance Due |
RV / Camper Dumping Fee | $50.00 |
Surcharge BOD in Excess of Local Limits (Per LB) | $0.25 |
Surcharge TSS in Excess of Local Limits (Per LB) | $0.15 |
DAMAGED UTILITIES | |
Utilities Damaged by Customer or Contractor | Cost of Equipment, Manpower and Supplies |
EQUIPMENT USE (One Hour Minimum) | |
Rubber-Tired Backhoe | $60.00 per hour |
Mini-Excavator | $58.00 per hour |
Vac Truck | $90.00 per hour |
Dump Truck Small | $24.00 per hour |
Dump Truck Large | $42.00 per hour |
Sewer Camera | $60.00 per hour |
Air Compressor | $24.00 per hour |
Soil Tamp | $24.00 per hour |
Street Sweeper | $90.00 per hour |
MANPOWER USE (One Hour Minimum) | |
Town Employees | Job Title Payrate Midpoint |
Water & Sewer Rates Residential
FY 23/24 | FY 24/25 | ||||
---|---|---|---|---|---|
Size | Min. Gallons | Inside | Outside | Inside | Outside |
3/4 Inch | 1,000 | $21.00 | $42.00 | $22.05 | $44.10 |
1 Inch | 6,000 | $69.35 | $142.90 | $72.82 | $150.05 |
2 Inch | 18,000 | $193.80 | $399.30 | $203.49 | $419.27 |
4 inch | 24,000 | $304.40 | $627.10 | $319.62 | $658.46 |
6 Inch | 30,000 | $442.55 | $911.70 | $464.68 | $957.29 |
8 Inch & Above | Set By Engineering Study | ||||
Volume Charge Water Per 1,000 Gallons |
$3.80 | $7.90 | $3.99 | $8.30 | |
Sewer Base Charge | $9.90 | $19.80 | $10.40 | $20.79 | |
Volume Charge Sewer Per 1,000 Gallons |
$5.00 | $7.70 | $5.25 | $8.09 | |
Water & Sewer Rates Commercial
FY 23/24 | FY 24/25 | ||||
---|---|---|---|---|---|
Size | Min. Gallons | Inside | Outside | Inside | Outside |
3/4 Inch | 1,000 | $27.85 | $55.40 | $29.24 | $60.27 |
1 Inch | 6,000 | $90.05 | $185.60 | $94.55 | $194.88 |
2 Inch | 18,000 | $235.30 | $484.80 | $224.07 | $509.04 |
4 inch | 24,000 | $373.55 | $769.60 | $392.33 | $808.08 |
6 Inch | 30,000 | $496.80 | $1,054.30 | $537.34 | $1,107.02 |
8 Inch & Above | Set By Engineering Study | ||||
Volume Charge Water Per 1,000 Gallons |
$4.35 | $9.00 | $4.57 | $9.45 | |
Sewer Base Charge | $10.60 | $21.90 | $11.13 | $23.00 | |
Volume Charge Sewer Per 1,000 Gallons |
$5.00 | $10.20 | $5.25 | $10.71 | |
Water & Sewer Tap Fee Schedule
Size/Other | Inside | Outside | Additional | |
---|---|---|---|---|
Water | 3/4 Inch | $1,200.00 | $2,400.00 | Plus Materials & Accessories |
Water | 1 Inch | $1,500.00 | $3,000.00 | Plus Materials & Accessories |
Water | 2 Inch | $2,000.00 | $4,000.00 | Plus Materials & Accessories |
Water | 4 Inch | $2,750.00 | $5,500.00 | Plus Materials & Accessories |
Water | 6 Inch | $3,300.00 | $6,600.00 | Plus Materials & Accessories |
Water | 8 Inch | $3,850.00 | $7,700.00 | Plus Materials & Accessories |
Water | 10 Inch & Above | Set By Engineering Study | ||
Water | Crossing Road (Punch) | $300.00 | $600.00 | |
Water | Cutting Road | $600.00 | $1,200.00 | |
Sewer | $880.00 | $1,760.00 | ||
Sewer | $1,100.00 | $2,200.00 | ||
Sewer | $1,320.00 | $2,640.00 | ||
Sewer | Set By Engineering Study | |||
Sewer | $600.00 | $1,200.00 | ||
AVAILABILITY FEE SCHEDULE | ||||
Water Meter Size | Water | Sewer | ||
Size/Fee | 3/4 Inch | $700.00 | $1,100.00 | |
Size/Fee | 1 Inch | $1,750.00 | $2,750.00 | |
Size/Fee | 2 Inch | $5,600.00 | $8,800.00 | |
Size/Fee | 3 Inch | $10,500.00 | $16,500.00 | |
Size/Fee | 4 Inch | $17,500.00 | $27,500.00 | |
Size/Fee | 6 Inch | $42,000.00 | $66,000.00 | |
Size/Fee | 8 Inch | $52,500.00 | $82,500.00 | |
Size/Fee | 10 Inch | $70,000.00 | $100,000.00 | |
Size/Fee | 12 Inch | $87,500.00 | $137,500.00 | |
Some of your Frequenty Asked Questions:
Q: How do I get connected to water service if I own my home or rent? You should contact the Town and request to have your water connected. If you live in town there will be a charge of $50 if outside of town a $75 charge.
Q: What if I am moving but staying in town? Inform us of date service should be discontinued and new address for final bill. Changing from renter back to owner without interruption of service requires a Revert to Owner form. » Mailing Address Change and Revert to Owner Form (PDF)
Q: What if I want to change name for a commercial business?The same rates apply for commercial as residential when it comes to basic connections.
Q: Are there any deposits I need to aware of? A $50 deposit is required for renters for water service. Renter must provide a signed renter agreement, a valid photo ID and complete and application for utility service form. Property owners must have a valid photo ID Copy of deed or settlement statement and complete an application for utility service form.
Q: What do I do if my name changes? Just inform us of name changes due to marriage and provide proof. If a complete change of name is being requested a new application is requires and deposit.
Q: What is the emergency number for water and sewer breaks? For a water or sewer emergency you can call Town Hall during business hours at (828) 524-2516. After hours call (828) 524-2020 for a water or sewer emergency.
Q: What if I want to build a new home or business and need a new water and/or sewer tap? Please contact Public Works Director Bill Deal at (828) 524-2516 ext. 402 to discuss tap fees and lines sizes.
Q: What items should not be flushed when connected to Town of Franklin sewer? The following items should NOT be flushed into the Town of Franklin sewer system: Condoms, Feminine Products, Cotton Balls, Q Tips, Flushable Wipes (These say flushable but they should not be flushed. They do not break down and cause problems in the collection system and the treatment plant.), Needles, Paper Towels, Fats Oils and Grease (never pour down sink or flush in toilet), Dental Floss, Diapers and Baby Wipes, Acne Pads and Makeup Removal Wipes and Pads.
Water System & Treatment Process
The Town of Franklin Wastewater Treatment Plant (WWTP) utilizes a Hydro-Dyne band screen and a grit removal system that flows into a 1.5 MGD E-Q basin, and a 1.65 MGD biological treatment process that includes an oxidation ditch, and two (2) Rex secondary clarifiers with chlorine contact basin for disinfection using sodium hypochlorite solution and calcium thiosulfate solution for dechlorination. The digester is aerobic and treats 1.0 MGD of sludge. A Komline Sanderson belt press is used for dewatering sludge. There are two (2) Fairbanks Morse Return Sludge Pumps and one Fairbanks Morse waste sludge pump, and a Robbin Meyers Sludge Pump is used in sludge withdrawal to belt press. The Town of Franklin also has back up power supply for the headworks with an 80KW generator and a 600KW at the wastewater treatment plant.
We operate at State Certified Laboratory for the following parameters:
- PH
- Chlorine
- Biochemical Oxygen Demand
- Total Suspended Solids
- Fecal coliform
- Ammonia
- Temperature
The plant operates under the North Carolina Department of Environmental Quality (DEQ). Under the Water Resources Section who issues our permit to discharge wastewater into the Little Tennessee River. We are required to meet the effluent requirements and monitoring and all other conditions of our permit. Permit # NC0021547.