Franklin, NC Water & Sewer DEPARTMENT

Kyle Poquette - Water Treatment Plant Supervisor/ORC
Jason Hopkins - Sewer Plant ORC
water plant town franklin nc kyle pocquette

Water PlantKyle Pocquette, ORC

Kyle Pocquette is the Operator in Responsible Charge of the Water treatment facility for the Town of Franklin.

sewer plant town franklin north carolina bill deal

Sewer PlantJason Hopkins, ORC

Jason Hopkins is the Operator in Responsible Charge and the Pretreatment Coordinator of the wastewater treatment facility for the Town of Franklin.

 


HOW TO GET WATER or SEWER SERVICE

If you need water / sewer for a residential or commercialproperty, contact Franklin Town Hall at 828-524-2516. You may also stop by Town Hall, located at 95 East Main Street, Monday through Friday 8:00 am to 5:00 pm. A reminder that Town Hall is closed major holidays.

NOTICE OF WATER VIOLATION

FRANKLIN, TOWN OF HAS NOT MET MONITORING REQUIREMENTS

We are required to monitor your drinking water for specific contaminants on a regular basis. Results of regular monitoring are an indicator of whether or not our drtnking water meets health standards. During the compliance period specified in the download below, we (did not monitor or test or did not complete all monitoring or testing for the contaminants listd and therefore cannot be sure of the quality of your drinking water during that time.

No action on your part is needed at this time.

» Download Full PDF Document

Town of Franklin, NC Water Plant Information

The Town of Franklin Water Plant draws water out of Cartoogechaye Creek. The plant chemically treats, disinfects, and filters the water to make it safe and potable for the residents and guests Town of Franklin.

437 Industrial Park Drive
Franklin, NC 28734
Email: tofwtp@franklinnc.com

Town of Franklin, NC Water & Sewer Fee Schedules

Water Services:
All tap fees must be paid prior to service. The meter will be set at the property line. The customer will be billed monthly. *No meter or accessories included with 2 inch taps or larger. In the event it becomes necessary for the Town of Franklin to cut the road to install a tap, an additional charge will be billed.

Sewer Services:
All tap fees must be paid prior to service. A stub-out will be done at the Town's sewer main. The customer will be billed monthly. In the event it becomes necessary for the Town of Franklin to cut the road to install a tap, an additional charge will be billed.

Availability Fees:
Availability fees must be paid prior to service. An availability fee will be charged to applicants for new connections based on the size of the water meter installed. An availability fee is charged for both water and sewer taps.

Miscellaneous Utiltity Charges:
A deposit is charged to non property owners.

Water & Sewer Fee Schedule 2023-2024


DESCRIPTION FEE
WATER & SEWER ACCOUNT FEES
Deposit for Renters $50.00
Reconnect Fee Inside $50.00
Reconnect Fee Outside $75.00
Penalties 1.5%
   
ENGINEER REVIEW FEES
Line Extensions (Staff Review) $300.00
Line Extensions (Engineering Firm) COST
   
BACKFLOW CROSS-CONNECTION
Violation of Ordinance $1,000.00 Per Violation / Per Day
Falsifying Records/Reports for Testing $1,000.00 Per Violation
   
METERS & HYDRANTS
Turn On/Off Meter During Business Hours
(Customer Request - Non-Emergency)
$40.00
Turn On/Off Meter After Business Hours
(Customer Request)
$100.00
Meter Replacement (Customer Request) Cost Plus 10%
Meter Tampering First Offense $250.00 + Damages
Meter Tampering Second Offense
(Meter Removed)
Full Cost of New Tap and
Availability Fee
Meter Relocation Fee Cost Plus 10%
Fire Hydrant Installation Cost Plus 10%
Illegal Use Fire Hydrant/Tampering Fee $500.00 + Damages
Chemical Analysis of Water (Customer Request) Cost Plus 10%
   
BULK WATER
2 Inch Hydrant Meter Base Charge
(18,000 Gallons)
$443.40
3/4 Inch Hydrant Meter Base Charge
(1,000 Gallons)
$52.40
Volume Charge Per 1,000 Gallons $8.10
   
WASTEWATER SERVICES
Septic Truck Dumping Fee (per gallon) $0.10
RV / Camper Dumping Fee $50.00
Surcharge BOD in Excess of Local Limits (Per LB) $0.25
Surcharge TSS in Excess of Local Limits (Per LB) $0.15
   
DAMAGED UTILITIES
Utilities Damaged by Customer or Contractor Cost of Equipment, Manpower
and Supplies
   

Water & Sewer Rates Residential

    FY 22/23   FY 23/24  
Size Min. Gallons Inside Outside Inside Outside
3/4 Inch 1,000 $20.35 $40.70 $21.00 $42.00
1 Inch 6,000 $67.30 $134.60 $69.35 $138.70
2 Inch 18,000 $188.15 $376.30 $193.80 $387.60
4 inch 24,000 $295.50 $591.00 $304.40 $608.80
6 Inch 30,000 $429.65 $859.30 $442.55 $885.10
8 Inch & Above   Set By Engineering Study
Volume Charge Water
Per 1,000 Gallons
  $3.65 $7.30 $3.80 $7.90
Sewer Base Charge   $9.60 $19.20 $9.90 $19.80
Volume Charge Sewer
Per 1,000 Gallons
  $4.85 $7.45 $5.00 $7.70
           

Water & Sewer Rates Commercial

    FY 22/23   FY 23/24  
Size Min. Gallons Inside Outside Inside Outside
3/4 Inch 1,000 $27.00 $54.00 $27.85 $55.70
1 Inch 6,000 $87.40 $174.80 $90.05 $180.10
2 Inch 18,000 $228.40 $456.80 $235.30 $470.60
4 inch 24,000 $362.65 $725.30 $373.55 $747.10
6 Inch 30,000 $496.80 $993.60 $496.80 $1,023.50
8 Inch & Above   Set By Engineering Study
Volume Charge Water
Per 1,000 Gallons
  $4.05 $8.10 $4.35 $9.00
Sewer Base Charge   $9.95 $19.90 $10.60 $21.20
Volume Charge Sewer
Per 1,000 Gallons
  $4.70 $9.30 $5.00 $9.90
           

Water & Sewer Tap Fee Schedule

  Size/Other Inside Outside Additional
Water 3/4 Inch $1,200.00 $2,400.00 Plus Materials & Accessories
Water 1 Inch $1,500.00 $3,000.00 Plus Materials & Accessories
Water 2 Inch $2,000.00 $4,000.00 Plus Materials & Accessories
Water 4 Inch $2,750.00 $5,500.00 Plus Materials & Accessories
Water 6 Inch $3,300.00 $6,600.00 Plus Materials & Accessories
Water 8 Inch $3,850.00 $7,700.00 Plus Materials & Accessories
Water 10 Inch & Above Set By Engineering Study
Water Crossing Road (Punch) $300.00 $600.00  
Water Cutting Road $500.00 $1,000.00  
Sewer   $880.00 $1,760.00  
Sewer   $1,100.00 $2,200.00  
Sewer   $1,320.00 $2,640.00  
Sewer   Set By Engineering Study
Sewer   $500.00 $1,000.00  
         
AVAILABILITY FEE SCHEDULE
  Water Meter Size Water Sewer  
Size/Fee 3/4 Inch $700.00 $1,100.00  
Size/Fee 1 Inch $1,750.00 $2,750.00  
Size/Fee 2 Inch $5,600.00 $8,800.00  
Size/Fee 3 Inch $10,500.00 $16,500.00  
Size/Fee 4 Inch $17,500.00 $27,500.00  
Size/Fee 6 Inch $42,000.00 $66,000.00  
Size/Fee 8 Inch $52,500.00 $82,500.00  
Size/Fee 10 Inch $70,000.00 $100,000.00  
Size/Fee 12 Inch $87,500.00 $137,500.00  
         

Some of your Frequenty Asked Questions:

Q: How do I get connected to water service if I own my home or rent? You should contact the Town and request to have your water connected. If you live in town there will be a charge of $50 if outside of town a $75 charge.

Q: What if I am moving but staying in town? Inform us of date service should be discontinued and new address for final bill. Changing from renter back to owner without interruption of service requires a Revert to Owner form. » Mailing Address Change and Revert to Owner Form (PDF)

Q: What if I want to change name for a commercial business?The same rates apply for commercial as residential when it comes to basic connections.

Q: Are there any deposits I need to aware of? A $50 deposit is required for renters for water service. Renter must provide a signed renter agreement, a valid photo ID and complete and application for utility service form. Property owners must have a valid photo ID Copy of deed or settlement statement and complete an application for utility service form.

Q: What do I do if my name changes? Just inform us of name changes due to marriage and provide proof. If a complete change of name is being requested a new application is requires and deposit.

Q: What is the emergency number for water and sewer breaks? For a water or sewer emergency you can call Town Hall during business hours at (828) 524-2516. After hours call (828) 524-2020 for a water or sewer emergency.

Q: What if I want to build a new home or business and need a new water and/or sewer tap? Please contact Public Works Director Bill Deal at (828) 524-2516 ext. 402 to discuss tap fees and lines sizes.

Q: What items should not be flushed when connected to Town of Franklin sewer? The following items should NOT be flushed into the Town of Franklin sewer system: Condoms, Feminine Products, Cotton Balls, Q Tips, Flushable Wipes (These say flushable but they should not be flushed. They do not break down and cause problems in the collection system and the treatment plant.), Needles, Paper Towels, Fats Oils and Grease (never pour down sink or flush in toilet), Dental Floss, Diapers and Baby Wipes, Acne Pads and Makeup Removal Wipes and Pads.

Water System & Treatment Process

The Town of Franklin Wastewater Treatment Plant (WWTP) utilizes a Hydro-Dyne band screen and a grit removal system that flows into a 1.5 MGD E-Q basin, and a 1.65 MGD biological treatment process that includes an oxidation ditch, and two (2) Rex secondary clarifiers with chlorine contact basin for disinfection using sodium hypochlorite solution and calcium thiosulfate solution for dechlorination. The digester is aerobic and treats 1.0 MGD of sludge. A Komline Sanderson belt press is used for dewatering sludge. There are two (2) Fairbanks Morse Return Sludge Pumps and one Fairbanks Morse waste sludge pump, and a Robbin Meyers Sludge Pump is used in sludge withdrawal to belt press. The Town of Franklin also has back up power supply for the headworks with an 80KW generator and a 600KW at the wastewater treatment plant.

We operate at State Certified Laboratory for the following parameters:

- PH
- Chlorine
- Biochemical Oxygen Demand
- Total Suspended Solids
- Fecal coliform   
- Ammonia
- Temperature

The plant operates under the North Carolina Department of Environmental Quality (DEQ). Under the Water Resources Section who issues our permit to discharge wastewater into the Little Tennessee River. We are required to meet the effluent requirements and monitoring and all other conditions of our permit. Permit # NC0021547.